Legal

Refund Policy

We want every Adpivo customer to have a clear and fair understanding of how payments, cancellations, service issues, and goodwill service credits are handled.

Effective date: 27 August 2026

1. Our payment policy

Except where a refund is required by applicable law, payments made for Adpivo subscriptions, plans, services, usage, or other paid features are non-refundable once charged.

When you cancel a subscription or renewal, the cancellation stops future renewal charges. It does not normally reverse or refund a payment that has already been completed.

2. If you experience a product or service issue

If an Adpivo product or service has a genuine technical issue that materially affects your ability to use a paid feature, please contact us at info@adpivo.com. We will review the issue and make reasonable efforts to resolve it.

Where appropriate, Adpivo may offer additional service days, an extension of your subscription period, usage credits, or another reasonable service-based remedy as a gesture of goodwill. The type and amount of any extension or credit will depend on the circumstances of the issue.

Service remedy instead of cash refund. Our normal approach is to resolve the problem and, when appropriate, provide additional time or service credit. We do not normally return money after a payment has been completed, except where applicable law requires otherwise.

3. Trial periods and promotional days

If Adpivo provides free trial days, bonus days, promotional access, or an extension because of a service issue, those days are provided as service access and have no cash value. Unused promotional or complimentary days cannot be exchanged for money.

4. Subscription cancellation

You may cancel future renewal through the available account or billing controls. Once cancellation is effective, your subscription will not renew at the next billing date. Unless required by applicable law, cancellation does not create a refund for the current paid billing period.

You may continue using the service until the end of the period already paid for, subject to the applicable plan limits and these Terms.

5. Duplicate or incorrect charges

If you believe you were charged more than once for the same transaction, charged after a cancellation should have taken effect, or charged an amount different from what was presented at checkout, contact us promptly. We will investigate billing errors and correct verified mistakes.

6. Third-party charges

Adpivo may integrate with third-party services, payment providers, advertising platforms, messaging providers, email providers, or other external services. Charges paid directly to a third party are governed by that provider's own refund and billing policies and are not refundable by Adpivo.

7. Legal rights

Nothing in this Refund Policy limits any refund, cancellation, chargeback, or consumer right that cannot legally be excluded under applicable law. Where mandatory law gives you a right that conflicts with this policy, that legal right will apply.

8. Contact us

If you have a billing or service concern, contact info@adpivo.com with your account email and a brief description of the issue. Please do not send full payment-card details by email.